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Cardmember Enquiries /Concerns
Thank you for your valued patronage.
We at American Express are committed to provide you unsurpassed
service, hence your feedback is important and it will help to enhance
our Service Quality. |
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Raising your concerns
If you are not satisfied with the service experience or feel that your
suggestions will help us to improve the quality of service, we invite
to bring it to our notice immediately.
You could reach us on following modes whichever is convenient.
- 24 hour customer service hotline (011) 4414141/ Fax us on (011) 4414142
- E-mail us on americanexpress@nationstrust.com
- Write to us on:
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The Manager Service Quality
Nations Trust Bank PLC – PQ 118,
The American Express Card Centre,
256 Srimath Ramanathan Mawatha,
Colombo 15.
Or
- Download and complete this form and hand it over to the nearest Nations Trust Bank branch or mail it to us
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Our Service Level
If we are unable to resolve your concern immediately, we will provide
you a solution within three working days of receiving your request.
However some issues may be more complex and could take little longer to
resolve. In this case we will provide you an estimated response time. |
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Reference number quoted for Concerns
A reference number will be issued for all complaints in order to give
priority for your concern. Please make sure to quote the reference
number when you call. |
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The Office of the Financial Ombudsman – Sri Lanka
While we would always prefer to resolve any concern raised to us up to
your complete satisfaction, you may also approach The Financial
Ombudsman, Sri Lanka Office should you wish to pursue other avenues for
redress.
Contact details of the Financial Ombudsman are:
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